Infinite Campus & ParentSquare Frequently Asked Questions

1. Log in to your ParentSquare account.

2. If you have unverified contact information, you will see one or more contact cards under, “Action Required: Confirm Your Account Information.”
3. Note: You can also click “Confirm Contact Info” on your Account page to start the process.
4. Confirm Email and/or Phone. A verification code will be sent to the email or phone number. Enter this verification code in ParentSquare to confirm.
5. Confirm Child(ren).
6. Confirm your name and school affiliations by clicking Yes, this is me.

Is your phone number wrong? Do you want to change your primary email? Is your name misspelled? Do you see information for a student who’s not yours?

Contact details in ParentSquare are managed by your school and synchronized from Infinite Campus, our Student Information System. To make changes to your contact information, log into your Infinite Campus Parent Portal or contact your student’s school office directly.  

Logging Into the Infinite Campus Parent Portal

To log into your Infinite Campus Portal, go to scusd.edu and click, “Infinite Campus,” at the top of the page or get there directly by clicking here. 

• If you do not have an Infinite Campus Parent Portal account, request an activation key from your student’s school office to create an account.
• If you need to reset your Infinite Campus Parent Portal password, please contact your student’s school office. The staff there can assist you with the password reset.

Update Primary Household Address

To update your primary household address, please complete the INTERNAL LINK Annual Update form. If you have already submitted the Annual Update form and need to make changes to your primary household address, please fill out the Household Update form.

Update Secondary Household Address

If you need to update a secondary household address, please complete the Household Update form.

Update an Adult Household Member’s Phone And/Or Email

1. Log into Infinite Campus Parent Portal (instructions above).
2. Click the menu in the upper lefthand corner and select, “More”.
3. Click, “Family Information”.
4. Enter a new email address and/or phone number and click, “Update”.

Update Non-Household/Emergency Contacts

Non-Household Relationships are authorized to pickup and care for student with written or verbal permission. INTERNAL LINK View instructions with screenshots. 

1. Log into Infinite Campus Parent Portal (instructions above).
2. Click the menu in the upper lefthand corner and select, “More”.
3. Click, “Demographics”.
4. If your family has more than one student enrolled in SCUSD, select a specific student’s name from the the top left of the screen to update Non-Household Contacts. 
5. Under Non-Household Relationships, click “Update” to update a current contact or click “Add” to add a new contact. 
6. Please note – All changes to your student’s Non-Household  contacts will need to reviewed by staff before it is published. You will get a notice in your Infinite Campus Parent Portal inbox, when the request is processed. 

For all other changes, please contact your student’s school office. Changes may require additional paperwork and/or verification to make a change to records. Once the school updates their official records, changes will automatically be reflected on your account in ParentSquare the following day.

Our District uses Infinite Campus as our Student Information System (SIS). Infinite Campus is where you’ll go to access your student’s grades, schedules, attendance and assessment information. Some district and school site communications may also be sent via Infinite Campus. 

To update your contact information in ParentSquare, you’ll need to make sure it’s updated in Infinite Campus, either by 1) logging into your Infinite Campus Parent Portal account and updating your own data, or 2) by asking your school site’s office manager for assistance. Please note that you can only update your phone number or email address when updating your account online; if you need to change your address or other account information, you’ll need to ask school site staff for assistance. 

Logging Into Infinite Campus

To log into your Infinite Campus Portal, go to scusd.edu and click, “Infinite Campus,” at the top of the page or get there directly by clicking here. 

If you do not have an Infinite Campus Parent Portal account, request an activation key from your student’s current school office to create an account.

Sometimes users will need to merge accounts together. Sometimes parent/guardians with more than one child will have multiple accounts because parent/guardian information didn’t match (name, email, phone). Many staff members are also parent/guardians, and will have a staff account and a personal parent account. You can combine accounts so everything is in one place.

What to do:

1. Log in to your main ParentSquare account.
2. Click your name in upper right and select My Account.
3. Click Combine with another account.
4. If there are any accounts matching your verified email(s) or phone(s), a page with recommended users will appear:
   1. Click Combine Accounts, confirm any additional contacts on the account, and click Combine Accounts.
   2. If you do not see the account you want listed, click Combine Another Account.
5. Log in to the other ParentSquare account you want to combine.
6. Select the name to use on your account and click Combine Accounts.

Your accounts are now combined. The next time you login to ParentSquare, you will be able to access your account using any of the associated email addresses or phone numbers on your combined account.

Contacts in ParentSquare are managed by your school and synchronized from Infinite Campus, our Student Information System. Please contact your student’s school office to add additional family members to your household. Once the school updates their official records, changes will automatically be reflected on your account in ParentSquare the following day.

If you are missing a child/school, it may be because:

• Your contact information is inconsistent across the school’s student information system.
• You have more than one ParentSquare account with different contact information.

What to do:

• If you’re missing kids, schools or contact info in ParentSquare, first try confirming your account information (see above).
• If the information is still missing, you may want to try combining your existing accounts (see above)
• If neither of these steps are successful, please reach out to the Communication Dept at communications@scusd.edu so we can troubleshoot for you.  

Only staff at your previous school site can remove students from the student/guardian information database for security reasons, so you will need to call the school office and let them know that you would like to be removed from receiving communications. 

Do you want to have messages translated to another language? Are your messages showing up in the wrong language?

What to do:

• If you are using the web browser: On your home page, click your name and select “My Account.” Then, select “Language Setting.”
• If you are using the mobile app: From your home screen, click the triple bar in the top left corner. Click on “Account,” then “Preferences,” then “Language Settings.”
• Select your preferred language and save.

Update your Notification Settings (using web browser)

1. Log in to your ParentSquare Account.
2. From Home, click your name and select My Account.
3. Click Notification Settings.
4. Choose your preferred Notification Settings for General Announcements & Messages (Off, Instant or Digest) and School Alerts (On or Off). Once you’ve made selections, future messaging will send based on your preferences.
5. If you have multiple emails or phones listed on your account, set the order of your preferred contacts to receive notifications. Notifications will only be sent to one email and one phone on your account.

Update your Notification Setting (using mobile app)

1. From the home screen tap the triple bar menu at top left.
2. Select Account and then Notifications.
3. Select how you want to be notified at each school. (Turn OFF Custom Settings to use the same notification settings for all schools. Turn ON Custom Settings to set different notifications at each school.)
4. Toggle on or off to receive Email, Text and/or App Notifications.
5. Select Instant or Digest for each mode. Note: Digest is recommended – you will receive one notification per day, for all posts, in the evening.

Sac City Unified is currently in Phase 1 of our ParentSquare rollout. We will be notifying staff when we are able to begin Phase 2 which will include optional school and teacher communications. 

With the ParentSquare app, guardians can see all messages from the district and their school (if the school uses ParentSquare for communications) in one centralized place that can be revisited anytime with the touch of a button. Once ParentSquare is rolled out to our school sites as an optional communications platform, your student’s teacher(s) will have the capability to direct message you through the app, which allows two-way communications that are automatically translated into your preferred language. You’ll also be able to interact with posts, sign up to volunteer or to help with wish lists, or access the district event calendar.